Client Success Stories
See how we've partnered with businesses like yours to deliver outstanding results and drive growth.
Challenge:
Innovatech was experiencing rapid growth, and their in-house support team couldn't keep up with the increasing volume of customer inquiries, leading to longer wait times and decreased satisfaction.
Solution:
Trivech provided a dedicated team of 10 customer support specialists from Kosova, trained specifically on Innovatech's product suite. The team handled Tier 1 and Tier 2 support via email, chat, and phone.
Key Results:
- Reduced average response time by 60%.
- Increased customer satisfaction (CSAT) scores by 25%.
""Partnering with Trivech was a game-changer. Their team integrated seamlessly and provided exceptional support, allowing us to scale efficiently.""
Challenge:
ConnectWell faced challenges with manual data entry and back-office tasks, which were time-consuming and prone to errors, impacting overall operational efficiency.
Solution:
Trivech deployed a team of 5 virtual assistants from Albania to handle data entry, invoice processing, and shipment tracking. Standardized processes and quality checks were implemented.
Key Results:
- Reduced data entry errors by 98%.
- Freed up 20+ hours per week for the US-based management team.
""The Trivech team has become an invaluable extension of our own. Their attention to detail and proactive approach have significantly improved our back-office efficiency.""